Terms Of Service

The Duo Plumber provides emergency plumbing coordination and dispatch for residential and commercial customers across Canada. Service availability, response time, and pricing depend on location, access, severity of the plumbing issue, and technician availability.

Quotes are provided before work begins whenever site conditions allow. Emergency situations may require immediate safety actions such as shutting off water, isolating gas, or stopping drain use before a final repair scope is approved.

Customers are responsible for providing accurate service address information, safe access to the property, and honest details about the condition of the plumbing system. Gas line work must be completed by a licensed gas fitter and may also require utility coordination.

By calling or using this site, you agree that emergency plumbing decisions may need to be made quickly to protect life, safety, and property. If you smell gas or believe there is an immediate threat to safety, leave the building and call emergency services first.